AWS & DevOps Leader • Cloud Transformation • Compliance & Security
• Customer Success Champion

Driving Business Success Through Scalable Cloud Solutions & Team Excellence

AWS Solutions Architect | DevOps & Cloud Transformation Leader
Results-driven AWS Solutions Architect and DevOps Leader with a proven track record in cloud infrastructure, automation, and compliance. Adept at optimizing multi-million-dollar cloud environments, reducing costs, and improving system reliability. A strategic leader with experience building and mentoring high-performance DevOps teams and driving enterprise-scale cloud migrations. Expert in SOC2, HIPAA, PCI-DSS compliance, CI/CD automation, and security best practices. Passionate about leveraging DevOps innovation to accelerate software delivery, CI/CD, enhance security, and achieve operational excellence.
  • Led multi-million-dollar AWS cloud transformations, improving 100% reliability and achieving 30% cost savings.
  • Built and managed high-performing DevOps teams of 15+ engineers, overseeing a $2M budget while driving automation and operational excellence.
  • Achieved SOC2, HIPAA, and PCI compliance, implementing security and governance frameworks that ensured regulatory success and risk mitigation.
  • Optimized global customer support operations, reducing incident response time by 30%, improving CSAT scores to 9.4+, and enhancing system uptime to 99.99%.
Contact Venkat
background background
30% Cost Savings
achieved in AWS infrastructure optimization
  • 30% cost savings achieved in AWS infrastructure optimization.
  • 99.99% uptime maintained for mission-critical cloud environments.
  • $2M budget managed for DevOps operations and team development.
  • 15+ DevOps engineers hired, mentored, and led across multiple projects.
  • 1M+ AWS spend efficiently managed while optimizing cloud resources.
  • 40% increase in efficiency through Terraform and CI/CD automation.
  • 50% reduction in deployment times by implementing automated CI/CD pipelines.
  • 5+ internal and external teams managed for cross-functional project execution.
  • SOC2, HIPAA, PCI-DSS certifications successfully achieved for compliance.
  • 9.4+ CSAT score maintained by enhancing customer support operations.

About Venkat

Core Skills

  • Strategic Technology Leadership
  • Global IT & Customer Support Operations Management
  • Budget & Resource Allocation
  • Cloud Implementation & Migration
  • Data Governance & Analytics
  • Agile Project Management
  • Vendor & Stakeholder Engagement
  • Team Building & Leadership

Industries

  • Cloud & Technology
  • Cloud Service Providers (AWS, Azure, GCP)
  • SaaS, Iaas, & PaaS Companies
  • Healthcare & Life Sciences
  • Digital Health & Telemedicine
  • Healthcare IT & Compliance (HIPAA, SOC2)
  • Pharmaceutical & Biotech Tech Platforms
  • FinTech & Banking
  • Payment Processing & PCI-DSS Compliance
  • Banking Infrastructure & Security
  • Telecommunications & Networking
  • 5G & Edge Computing
  • Network Security & Infrastructure
background background

Case Studies

Challenge

Building a Global Customer Support Organization

At ACME Packet-Oracle Communications, Venkat was tasked with building a global customer support organization from scratch and grow the team efficiently over time to support 1500 clients worldwide.

Actions

  • Hired skilled support engineers with the right mix of technical knowledge and customer service skills.
  • Developed a structured onboarding training program and mentorship programs to enhance technical and customer service skills.
  • Implement career growth plans to retain top talent.
  • Adopt a tiered support model and follow-the-sun support
  • Standardize SOPs, playbooks, and response templates
  • Developed a CRM system with internal support tools, escalation processes, and RMA tracking with Automatic ticket triaging and prioritization
  • Launched customer satisfaction surveys and maintained high customer satisfaction (CSAT) scores.

Results

  • Achieved an average csat score of 9.4+.
  • Increased department profitability by optimizing service entitlements, renewals and sales upto 30% from existing customer

Building a high-performing Customer Support Organization requires a balance of technology, processes, and people. By addressing these challenges strategically, businesses can deliver exceptional customer experiences, improve retention, and enhance operational efficiency.

Challenge

AWS Infrastructure Optimization for Cost Efficiency

At Cogito Corporation, Venkat managed a fully AWS-hosted SaaS application with a $1M monthly AWS expenditure. The challenge was maintaining the SLAs, high availability while optimizing costs.

Actions

  • Implemented N+1 redundancy to balance cost savings and system reliability.
  • Deployed IaC - CloudFormation stacks and Ansible for implementation and automation, reducing manual intervention for more efficient and reliable deployments.
  • Introduced auto-scaling and right-sizing instances by continuous monitoring for efficient resource utilization.

Results

  • Maintained 99.99% SLA while cutting infrastructure costs by 30%.
  • Automated deployment reduced upgrade times by 50%.
  • Achieved PCI and SOC2 compliance through rigorous security measures.

Challenge

HIPAA & SOC2 Compliance in Digital Therapeutics

At Neuroglee Therapeutics, Venkat was responsible for ensuring HIPAA and SOC2 compliance for a digital therapeutics platform supporting Minor Cognitively Impaired (MCI) patients.

Actions

  • Integrated security checks early in development to prevent compliance violations.
  • Used static application security testing (SAST) tools (SonarQube) in CI/CD.
  • Implemented secrets scanning to prevent API keys and credentials from being exposed.
  • Set up continuous vulnerability scanning for containerized environments
  • Ensure infrastructure as code (IaC) policies comply with security best practices.
  • Enabled centralized Logging with ELK stack, real-time monitoring with datadog, maintain audit trail of all deployments and secret key access and finally automated incident detection and response to comply with regulatory requirements

Results

  • Successfully achieved HIPAA and SOC2 certifications.
  • Ensured seamless integration with the clinical team for real-time patient monitoring.
  • Improved platform reliability with automated compliance reporting.
background background

[Venkat] is among a few exceptional leaders who have solid grip on technical matters, excellent people skills and are very customer focused.

"I have seen his ability to turn complex challenges into opportunities for innovation and efficiency. Beyond his technical skills, Venkat is a strategic thinker and proactive problem solver. He is always looking for ways to optimize processes, mentor team members, and drive meaningful change. His ability to collaborate across departments and align business goals with technical solutions makes him a key asset to any organization. "

Om Prakash
Network Technology Strategy, Architecture and Planning, Verizon

"I have been consistently impressed by his exceptional ability to tackle complex technical challenges, drive innovation, and optimize cloud infrastructure for efficiency and scalability. What stands out most about Venkat is his unwavering problem-solving mindset and proactive approach. He was instrumental in automating our deployments, significantly reducing deployment times and enhancing system reliability. His deep expertise in cloud architecture, security best practices, and infrastructure automation has made an invaluable impact to our team over the years. Beyond his technical abilities, Venkat is an outstanding collaborator and mentor."

Nitul Mehta
Network Infra Plng, Verizon

"I have seen his abilities to lead cross-functional teams, streamline processes and drive impactful results. A key example of his leadership was during our time at Cogito, where he successfully led a multi-team effort to enhance cloud security and compliance, ensuring 100% adherence to SOC2 standards. His ability to manage stakeholders, align technical teams and implement scalable solutions significantly contributed to the success of the organization."

Eduard Rubinshtein
Senior Cloud Operations Engineer, Cogito

"He is among a few exceptional leaders who have solid grip on technical matters, excellent people skills and are very customer focused. I have interacted with him many times for customer issue in NNC/EMS products I was working on and seen him interacting with other team members, his approach to solve any problem is very pragmatic. He is a great leader who has built tech support organization from the scratch and led from the front."

Sanjay Gupta
Experienced SQA Engineer
background background

Certifications

Certifications

AWS Certified Developer Architect Associate

AWS Certified Solutions Architect Solutions Associate

Patents

Cellular Data Testing System

# US9578529 B1

background background

Contact

(978) 726 6685

venkat45@gmail.com

/venkat-kolli2024

Let's grab a coffee and chat.